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Customer Service Week is ever a delight for organisations crossed the world, It provides yet different accidental to reaffirm their committedness and fortify the bonds with their customers.
This year’s theme, Above and Beyond, celebrates the value of exceeding expectations and delivering exceptional work to each customer.
For a institution similar Enterprise Life, which promotes the value of Life security and adopts a needs-based, people-first attack to providing tailored solutions to its clients, Above and Beyond is simply a doctrine they unrecorded by each day.
This year’s Customer Service Week was other special, arsenic the institution treated employees and customers by curating meaningful activities to showcase their appreciation for their continued loyalty and support. Here are 4 reasons wherefore we perfectly loved this year’s celebration:
1. The Thrilling Giveaways and Lucky Dip
Who doesn’t bask a bully surprise? Throughout the week, Enterprise Life treated customers to regular souvenirs, fortunate dips, and exclusive Showmax vouchers for those who person consistently utilized its integer security transmission – AdvantageConnect. It was specified a delight to spot the smiles connected their faces arsenic they received their gifts.
The institution ensured that each customers who walked into their offices near with thing special. In the words of Funmi Omo, the company’s Managing Director, “It was a solemnisation of the peculiar enslaved we share!”
2. The Week-Long Personal Visits
When was the past clip you recorded a sojourn from your work provider? This is 1 of the things we emotion astir Enterprise Life – they signifier what they preach. Just arsenic the company’s LifePlanners are trained professionals who perceive to your needs, and analyse your manner and income earlier creating a tailored security solution, we are not amazed that they decided to sojourn their long-standing clients to amusement their appreciation successful person.
We conjecture the company’s concealed to ensuring effectual lawsuit engagement is yet retired of the bag!
3. Employee Engagement astatine its peak
Employees are the archetypal customers of immoderate organisation, support them blessed and valued, and your customers volition lone bring bully tales.
Enterprise Life understood this unspoken rule. Throughout the week, the institution indulged employees successful merchandise cognition quizzes, flash quizzes, and a treasure hunt, adding flair to the celebrations.
These activities fostered large teamwork and a deeper knowing of the company’s policies and services.
To support things engaging, squad members showed disconnected their manner consciousness successful a bid for the best-dressed award.
It was genuinely inspiring to spot the enthusiasm and creativity that each squad subordinate brought to the table.
4. A Goodwill Message and A Cake
One item of the week was the goodwill connection from the Managing Director, Funmi Omo. To footwear disconnected the activities for the week, she shared a idiosyncratic video expressing her gratitude to customers and employees nationwide. This acceptable the code for the full week arsenic personalized emails, SMS and WhatsApp messages were sent daily.
Also, the enactment team, inspired by the Managing Director, visited respective lawsuit work stations nationwide to amusement their support.
To apical it all, Enterprise Life hosted a cake-cutting ceremonial to commemorate the eventful week.
These moments reenforce the company’s values of being customer-centric, a reminder of its committedness to make lasting, affirmative experiences with each interaction.
Enterprise Life genuinely acceptable the modular for what Customer Service Week should beryllium – a solemnisation of the relationships built with customers implicit time, and the team’s continued committedness to delivering work excellence.
They fto america cognize that though ‘Above and Beyond’ was the taxable for this year, it should beryllium the rule successful each organisation.
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English (US) ·